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New Opening Hours at Waterford Credit Union

Please Be Aware, From Tuesday The 7th Of November 2023 Our Tuesday Opening Hours Will Change Across All Three Branches Going Forward. Upper Grange Tuesdays 11am 5pm Parnell Street & Tramore Tuesda

At Waterford Credit Union, we value your member experience. We are constantly looking for ways in which we can improve upon this, either online, in branch or on the phone. We are here for you!

From Monday the 19th of August, we are changing our opening hours. From then on, we will be focusing on delivering the highest level of customer service to members. In order to do this, we have made the decision to open our Upper Grange branch on Mondays. Additionally we will close our Tramore and Parnell Street Branches on Saturdays. This will allow us to fully staff our Upper Grange Branch to ensure a smoother experience.

At our Upper Grange Branch, you will have access to free parking, making it much easier for you to get into us. As well as this, our Upper Grange branch is on a public transport route for those that do not drive.

Here at Waterford Credit Union, we are Digital when you want, but Human when you need!

 

Why are Waterford Credit Union revising the opening hours?

June 2024, the Board of Directors of Waterford Credit Union took the decision, to pool resources on Saturday’s into one branch for a better member service experience and to further reinforce the financial security of our credit union.

 

When and what is changing?

From Monday the 19th of August 2024 we will be opening our Upper Grange branch on Mondays, Additionally we will be closing our Parnell Street and Tramore branches on Saturdays from Saturday 24th August 2024.

We wish to assure our members that we understand the importance of the Credit Union and we understand the need to provide members with access to financial services 6 days a week, which is why we will now open our Upper Grange branch on Mondays also.

 

Why Now?

  • It is clear to see that people’s behaviour has changed since COVID and this changed behaviour has continued despite COVID no longer being a factor.
  • Following an analysis of member activity, and a move towards online services by our members in recent years who are now choosing to use our online banking and mobile app services.  
  • Waterford Credit Union is dedicated to provide efficient service in house on Saturdays at our Grange branch to benefit both our members and dedicated Staff.

 

What is changing – Opening Hours on Saturdays for Parnell Street & Tramore?

Waterford Credit Union remains fully committed to operating in the community and members will be able to undertake all their credit union business both though our digital (online) channels as well as personal service in any of the branches 5 days a week in both Parnell Street and Tramore and 6 days a week in Upper Grange.

Waterford Credit Union is proud of its continuing reputation as a well-governed, secure, stable and financially sound credit union which members may confidently use to meet their saving or borrowing requirements.

  • Inevitably, closure of both Parnell Street and Tramore branches will cause inconvenience for some members. However, members have the option to avail of our Upper Grange branch which will be opened from 10am – 5pm and have the benefit of ample adjacent free parking. Upper Grange branch is a 10 mins drive or 3.7km away from Parnell Street and 13 mins drive or 11.5km from Tramore respectively. Public transport is also available.
  • Parnell Street and Tramore branches will remain open Monday to Friday, operating under the current opening hours.
  • Upper Grange Branch will now open on Mondays to provide additional convenience and services for members with the additional benefit of free parking.
  • All members have an existing unique BIC and IBAN which enables them to transfer funds electronically and directly to their credit union account.
  • Members can make payments and lodgements over the phone or online with their Debit Card.
  • Members can apply for a loan online, through the Mobile app, by phone or in branch and can collect the loan in branch at a date and time that suits them.
  • We offer a Member’s Personal Current Account Service with a globally accepted debit card to allow access to funds 24/7.
  • We offer full online facilities at www.waterfordcu.ie 
  • We are also available by phone 6 days a week.

We want to assure our members, Waterford Credit Union is in a strong stable position.

  • We have over €182 million in assets and €25 million in total reserves which makes us a very strong credit union.
  • Keeping your savings safe is our number 1 priority.
  • In addition, all savings up to €100,000 per person are covered by the Deposit Guarantee Scheme.

 

  • The provision of a friendly, personal service is a core objective of the credit union movement.
  • While many members may choose to use our digital services, we believe that all members value the option of meeting directly with a member of staff in our branches.
  • We are committed to maintaining this personal service and encourage our valued members to borrow from us, to enable us to continue to respond to your needs.
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